Shipping Policy
🚚 Shipping Policy
Last updated: 17 June 2025
We ship from Singapore and fulfill orders both locally and internationally. Here’s what you need to know:
📦 Order Processing Times
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In-stock, non-customized items: Ships within 3-5 working days
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Custom/illustrated/personalised items: Ships within 7-10 working days
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You’ll receive a tracking number via email once your order is dispatched
🌍 Shipping Rates & Times
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Singapore | 3-5 working days | NinjaVan |
| Malaysia | 3-6 working days | NinjaVan |
| Other Countries | 7–14 working days | Fedex/DHL/UPS (We will always check for the cheapest rate.) |
Note: Delays may occur during festive periods or unforeseen events.
📬 Delivery Issues
We are not liable for:
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Incorrect addresses provided by customers
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Parcels lost due to failed delivery attempts
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Customs delays or import fees (for international orders)
Please contact your local courier or customs office directly if delays occur.
📦 Damaged or Lost Parcels
If your parcel arrives damaged or is marked as delivered but not received, email shasha@hadia.sg with:
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Your order number
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Photos of the parcel and packaging
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A short description of the issue
We’ll help lodge a report with the courier and assist as best we can.
💌 Need Help?
For shipping queries, contact us at shasha@hadia.sg.